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Customer Support Consultant (Fluent Chinese) - Remote

Posted 5 weeks ago
Customer Service
Contract
Indonesia

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Work securely with customers’ sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of client’s products and services
  • Communicate with developers and other departments

Requirements

  • Fluent in Chinese and English (minimum B2 level)
  • Experience in customer support
  • 2–3 years of experience with live chats and emails
  • Qualification in Finance/Economics/Mathematics or related field
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Personal laptop with at least 8GB of RAM and stable internet

Benefits

  • Flexible schedule
  • Short-term cooperation for at least 1 month
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training
  • Work-life balance
  • Responsive management interested in your growth
  • Opportunities for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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