Customer Support Consultant (Fluent Chinese) - Remote

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of client’s products and services
• Communicate with developers and other IT departments

Requirements

• Fluent in Chinese and English (minimum B2 level)
• Experience in a customer support role
• 2–3 years of experience with live chats and emails
• Qualification in Finance, Economics, Mathematics or related field
• Interest in crypto or stock exchange
• Analytical and research skills
• Personal laptop (at least 8GB RAM) and stable internet connection

Benefits

• Flexible schedule
• Short-term cooperation for at least 1 month
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development