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Customer Support Consultant (Fluent Ukrainian) - Fintech Industry - Remote

Posted Yesterday
Customer Service
Full Time
Ukraine

Overview

Join our Customer Support Consultant team and thrive in a multicultural environment while working remotely. Master new skills and achieve challenging goals with our People First management approach.

In Short

  • Provide exceptional customer support via emails and chats
  • Build positive relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Work securely with sensitive information
  • Apply customer happiness practices
  • Maintain knowledge of client products and services

Requirements

  • Excellent Ukrainian and English B2 skills
  • 2+ years in customer or technical support in fintech
  • Experience with trading, investments, or crypto
  • Familiarity with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop/computer and stable internet connection

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid training and probation
  • Work-life balance
  • Responsive management focused on growth
  • Conditions for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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