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Cloud Solutions Technical Support Consultant - Remote

Posted 5 days ago
Customer Service
Full Time
Philippines

Overview

The Cloud Solutions Technical Support Consultant will be responsible for providing support to customers regarding cloud services, ensuring effective communication and problem resolution.

In Short

  • Handle customers’ requests via email and phone
  • Design email templates as needed
  • Conduct research and analysis on products
  • Communicate with the client’s internal team
  • Work on team projects
  • Keep track of technological advancements in IT support

Requirements

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Experience with AWS or other cloud platforms is a must
  • Strong networking knowledge
  • Customer support experience with cloud products
  • Analytical & research skills
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Benefits

  • Fixed schedule: Sunday to Thursday, 7pm to 3am Philippines time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Greenhouse conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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