Support Engineer (NASA - Weekends) - Remote

Overview

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase.

In Short

• Provide initial and timely responses to all support cases.
• Triage support cases and direct users to previous answers.
• Monitor feedback channels like GitHub Issues & Discussions.
• Identify areas for internal tooling to improve support efficiency.
• Reproduce issues and improve test coverage.

Requirements

• 3+ years of experience in customer support providing developer support.
• Proficient in SQL, ideally PostgreSQL.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems.
• Experience with GitHub Issues and Discussions.
• Familiarity with JavaScript frameworks like React, Vue, and Svelte is a plus.
• A degree in Computer Science is a plus.

Benefits

• 100% remote work from anywhere in the world.
• ESOP (equity ownership in the company).
• Autonomous work environment.
• Health, Vision, and Dental benefits covered.
• Generous Tech Allowance for office setup.
• Annual Education Allowance.
• Annually run off-sites.