Junior Support Engineer - Remote

Overview

We are seeking Junior Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

In Short

• Triage incoming support requests and categorize them.
• Assist users with account management issues.
• Help with incident Swarming and reply to tickets.
• Identify patterns in tickets and suggest automation improvements.
• Assist with technical issues and provide learning opportunities.
• Update support documentation including knowledge articles and troubleshooting guides.
• Work full-time Monday to Friday in your timezone.
• Join a globally distributed team with a focus on developer experience.
• Enjoy a fully remote work environment.
• Participate in an annual off-site company gathering.

Requirements

• 1+ years of experience in customer support or technical support.
• Excellent communication skills and fluency in English.
• Experience with ticketing systems like Zendesk, Salesforce, or Hubspot.
• Familiarity with SQL, especially Postgres is a plus.
• Knowledge of JavaScript frameworks like React, Vue, or Svelte is a bonus.
• Linux command line experience is beneficial.

Benefits

• Fully remote work with a WeWork membership or co-working allowance.
• Equity ownership (ESOP) in the company.
• Tech allowance for setting up your work environment.
• 100% health insurance coverage for employees and 80% for dependents.
• Annual off-site company gathering for connection and collaboration.
• Flexible work hours and asynchronous operation.
• Annual education allowance for professional development.