Junior Support Engineer - Remote

Overview

The Junior Support Engineer provides technical support and monitors systems for internal users and clients, focusing on troubleshooting and maintaining system performance.

In Short

• Provide technical support and monitor systems.
• Troubleshoot issues reported by users or monitoring systems.
• Maintain and update documentation for processes and systems.
• Generate reports on system performance and incidents.
• Collaborate with teams to resolve operational challenges.
• Communicate effectively with clients and internal users.
• Participate in team meetings for ongoing issues.
• Maintain a customer-focused approach.
• Stay calm and helpful under pressure.
• Work in a fully remote environment with a collaborative culture.

Requirements

• Basic understanding of operating systems (Windows, Linux).
• Familiarity with SQL, PowerShell, or Python is a plus.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in a technical support role preferred.
• Ability to explain technical issues to non-technical users.
• Attention to detail in troubleshooting.
• Experience with ticketing systems is beneficial.
• Basic understanding of network protocols and security practices.

Benefits

• Competitive hourly wage ($25 to $28 per hour).
• Medical, Dental, and Vision coverage.
• 401K with company match.
• Long-term disability and life insurance.
• Ample parental leave.
• Certification reimbursement.
• Holidays and flexible paid time off.