Junior Support Engineer - Remote

Overview

The Junior Support Engineer provides technical support, monitors systems, and assists in resolving operational issues for both internal users and clients, focusing on delivering excellent customer service.

In Short

• Provide technical support and monitor systems.
• Assist in resolving operational issues for users and clients.
• Document troubleshooting steps and maintain system documentation.
• Collaborate with various teams to ensure smooth operations.
• Respond to and troubleshoot issues reported by users.
• Generate reports on system performance and incidents.
• Communicate effectively with development teams and clients.
• Maintain a positive demeanor while assisting users.
• Participate in team meetings to discuss ongoing issues.
• Focus on customer service and problem-solving.

Requirements

• Basic understanding of operating systems (Windows, Linux).
• Familiarity with SQL, PowerShell, or Python is a plus.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues systematically.
• Customer-focused approach with a willingness to assist users.
• Attention to detail in documenting information.
• Experience with ticketing systems is preferred.
• Basic understanding of network protocols is beneficial.

Benefits

• Opportunity for professional development and personal growth.
• Supportive work environment focused on teamwork.
• Access to leading technology and analytics.
• Long-term career growth potential.