Junior IT Support Engineer - Remote

Overview

Join Blockchain.com, a leading crypto exchange and wallet provider, as a Junior IT Support Engineer, where you will help maintain smooth and efficient IT operations.

In Short

• Provide first-line IT support for internal employees.
• Troubleshoot hardware and software issues in a MacBook environment.
• Assist with cloud-based solutions like Google Workspace and Slack.
• Perform routine maintenance and software updates.
• Set up new hardware and software for employees.
• Manage IT inventory and track assets.
• Document IT issues and solutions for knowledge sharing.
• Collaborate with the IT team to improve systems.
• Support the development of IT policies and procedures.
• Provide general technical support to ensure smooth operations.

Requirements

• Degree in Computer Science or related field.
• Minimum 2 years of IT support experience.
• Strong troubleshooting skills in a MacBook environment.
• Experience with cloud-based solutions.
• Basic understanding of networking principles.
• Familiarity with IT ticketing systems.
• Desire to learn and grow in technical skills.
• Strong problem-solving abilities.
• Ability to work independently and collaboratively.
• Excellent communication skills.

Benefits

• Competitive salary and benefits package.
• Be part of a revolutionary industry.
• Collaborative and supportive work environment.
• Access to professional development opportunities.
• Work with cutting-edge blockchain technology.