Senior IT Support Engineer - Remote

Overview

As a Senior Support Engineer at Tide, you will specialize in the support and administration of the Atlassian stack, including Jira, Confluence, and related tools, while providing 1st and 2nd line support to internal users.

In Short

• Own the Atlassian Stack (Jira Cloud, Service Management, Confluence).
• Work on requests for new Jira projects and improvements.
• Create custom automations using ScriptRunner for Jira Cloud.
• Support fast-moving teams in a dynamic environment.
• Provide systems and application level support to end users.
• Troubleshoot problems and provide training on IT Systems.
• Identify and implement workarounds for reported issues.
• Assist in the maintenance and rollout of new applications.
• Document procedures and security practices.

Requirements

• Working knowledge of Atlassian products (Jira Cloud, Confluence, BitBucket).
• Hands-on experience in Jira Administration.
• Knowledge about Identity & security (Okta preferred).
• Experience in creating custom Groovy scripts via ScriptRunner.
• Experience integrating Atlassian tools with third-party systems.
• Familiarity with webhooks, plugins, and connectors.
• Excellent customer focus and communication skills.

Benefits

• Competitive salary.
• Self & Family Health Insurance.
• Term & Life Insurance.
• OPD Benefits.
• Mental wellbeing support.
• Learning & Development Budget.
• WFH Setup allowance.
• 15 days of Privilege leaves.
• 12 days of Casual leaves.
• 12 days of Sick leaves.
• 3 paid days off for volunteering or L&D activities.
• Stock Options.