Customer Success Manager - Remote

Overview

Striim is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.

In Short

• Guide customers through the onboarding process.
• Build and maintain strong customer relationships.
• Drive customer satisfaction and retention.
• Monitor customer health and success.
• Partner with Sales for contract renewals and upsell opportunities.
• Proactively address and resolve customer concerns.

Requirements

• 7+ years' experience in Customer Success or Account Management.
• Strong understanding of data integration and streaming analytics.
• Excellent communication and interpersonal skills.
• Ability to manage multiple customer relationships.
• Strong problem-solving skills.
• Experience with customer success tools like Salesforce is a plus.
• Technical aptitude to learn new software quickly.
• Bachelor’s degree in business or related field preferred.
• Experience with Azure, GCP, snowflake, databricks.
• Open to travel: 25%.

Benefits

• Competitive salary and pre-IPO stock options.
• Comprehensive health care plans for employees and family.
• Gratuity Plan as per the India Gratuity Act.
• Paid Time Off including annual, sick, and casual leave.
• Access to employee wellness programs.
• Sodexo Meal Program.
• Internet reimbursement program.
• Group Term Life Insurance.
• Paid Maternity and Paternity leave.
• Opportunity to shape an upbeat company culture.