Head of Customer Strategy & Operations - Remote

Overview

Stedi is building the world’s only API-first healthcare clearinghouse, focused on providing exceptional customer support and innovative solutions.

In Short

• Lead the Customer Strategy & Operations team.
• Focus on customer support and technical success.
• Develop systems for efficient customer onboarding.
• Manage incidents, outages, and escalations.
• Identify and communicate product gaps to teams.
• Document processes for customer self-service.
• Work closely with both small and large customers.
• Be a hands-on leader who sets an example.
• Respond quickly to customer needs and issues.
• Foster a customer-centric approach across the organization.

Requirements

• Experience in customer-facing roles.
• Technical product mindset with problem-solving skills.
• Ability to manage multiple priorities effectively.
• Exceptional organizational and documentation skills.
• Resourceful and self-motivated.
• Deep customer empathy and understanding of needs.
• Strong leadership and team development skills.
• Fast-paced work ethic and urgency in responses.

Benefits

• Opportunity to shape customer operations in a growing company.
• Work in a fast-paced and innovative environment.
• Collaborate with a high-performing team.
• Contribute to meaningful solutions in healthcare.
• Flexible working conditions with telecommuting options.