Head of Customer Operations - Remote

Overview

COTINGA is redefining property management: digital, efficient, and reliable. We are building a technology-driven, structurally and culturally innovative property management platform, currently managing over 15,000 residential and commercial units across Germany, and aiming to become Europe's leading property management platform.

In Short

• Overall responsibility for customer operations with a focus on scaling, quality, and efficiency.
• Direct leadership and development of team leads, including coaching and operational support.
• Establishment and management of a robust KPI set.
• Optimization of ticketing and service processes.
• Ensuring service level targets are met.
• Interface with technical, accounting, and key account management departments.
• Building a continuous improvement process in daily operations.
• Active contribution to system expansions.

Requirements

• At least 5 years of experience in operations, service management, or customer experience.
• Leadership experience in managing multi-level teams.
• Excellent process understanding and hands-on mentality.
• Experience with digital tools for ticketing and service.
• Strong KPI orientation.
• Strong communication and coaching skills.
• Solution-oriented thinking with structured and analytical skills.

Benefits

• Remote-first culture with flexible working models.
• Attractive compensation and benefits.
• A key role in one of the most innovative companies in the property management sector.
• Opportunity for autonomy and ownership.
• Access to modern tools and scalable systems.
• Collaboration with highly specialized and ambitious teams.
• A culture that actively promotes excellence.