Head of Operations - Remote

Overview

The Head of Operations will take full responsibility for internal processes, ensuring smooth, scalable, and data-driven operations in a fast-growing supplement brand.

In Short

• Lead operational management across logistics, purchasing, fulfillment, and customer service.
• Own the webshop (Shopify) and manage all operational workflows and KPIs.
• Lead team meetings, coordinate tasks, set priorities, and motivate the team.
• Manage service providers, negotiate terms, and ensure smooth operations.
• Ensure product availability through inventory planning and forecasting.
• Oversee product launches from planning to execution with all involved teams.
• Build dashboards, measure performance, and implement data-driven improvements.
• Automate workflows and bring structure to complex operations.

Requirements

• Several years of experience in an operational leadership role, ideally in E-Commerce, D2C, or FMCG.
• Experience leading a team, with skills in motivation, organization, and facilitation.
• Strong knowledge in inventory planning, forecasting, and purchasing.
• Experience in webshop management (e.g., Shopify) and integration with logistics processes.
• Highly organized with a passion for systems and processes.
• Tech-savvy with familiarity in tools like Notion, Slack, Shopify, and Google Sheets.
• Clear communicator with an entrepreneurial mindset, ready to take responsibility in a fast-growing D2C company.

Benefits

• Impact: Actively shape a health brand with a genuine mission.
• Flexibility: Remote-first with optional team days in Hamburg.
• Above-average compensation: Your work is valued and rewarded.
• Ownership: Responsibility and decision-making freedom from day one.
• Access to modern tools and technology to succeed.
• Join a rapidly growing market leader in the supplement industry.
• Opportunities for further development, e.g., to COO or Co-Founder level.