Head of Operations - Remote

Overview

Key Content is an SEO-focused international content agency that connects global brands to their audience in over 100 markets. Our goal is to remove complexity and friction to effective global content by increasing performance, branding and reputation through content that is discoverable, relevant and has necessary authority.

In Short

• Lead the delivery team as Head of Operations.
• Design and implement operational strategies for efficiency.
• Drive process improvements and leverage technology.
• Manage KPIs for client delivery teams.
• Coach and inspire a talented team.
• Foster a culture of excellence and innovation.
• Conduct change management initiatives.
• Build and maintain strong client relationships.
• Understand multilingual content production and SEO strategies.
• Provide data-driven insights to the Managing Director.

Requirements

• 7+ years in operations leadership within relevant fields.
• Experience leading remote teams in client-facing contexts.
• Strong track record in change management and operational efficiency.
• Excellent leadership and people management skills.
• Exceptional organizational and project management abilities.
• Expertise in process improvement.
• Understanding of content performance and SEO.
• Ability to analyze data and make data-driven decisions.
• Excellent communication skills.
• Experience managing distributed workforces.

Benefits

• Work with prestigious brands in a globally expanding team.
• Shape operations at a pivotal time of growth.
• Thrive in a flexible, remote-first environment.
• Competitive compensation package.
• Robust professional development opportunities.