Customer Success Manager - Remote

Overview

We are Start to Finish. No startup can grow without the right team. Therefore, we support emerging startups and growth companies in filling key positions in their teams. With over 100 satisfied clients, we are the #1 recruiting boutique for e-commerce startups in the German-speaking region.

Our client is on a mission to equip craftsmen with ergonomic and high-quality tools. To ensure first-class service even after purchase, they are looking for a dedicated Customer Success Manager like you!

In this role, you will be the first point of contact for customer inquiries, handling complaints, warranty cases, and providing solution-oriented support. Your goal: excellent customer experience and long-term satisfaction.

In Short

• You will support our customers via email and phone, being their contact for all concerns – from orders to product inquiries.
• You will coordinate the entire order processing, including tracking, returns management, and complaints, ensuring everything runs smoothly.
• Together with your team and external partners, you will work to continuously improve our customer service and create excitement.
• We will make you a product expert so you can support our customers quickly and competently.

Requirements

• You have completed commercial training and ideally have some experience in customer service.
• Self-motivation, discipline, and responsibility are a given for you.
• Ideally, you have experience with Shopify and a common ticketing system.
• You are characterized by strong customer orientation and communication skills.
• With your positive demeanor and persuasive power, you win people over.

Benefits

• Hybrid working - You enjoy all the benefits of office space in Ganderkesee, as well as the flexibility of working from home.
• Flexible working - In consultation with the team, you can work from wherever you want.
• Opportunities for further training and a budget so you can grow with the organization.
• You are involved in all events of our young company and manage your own projects.
• On top: 30 days of vacation, Christmas bonus & employee discounts.