Application Support Lead - Remote

Overview

StarCompliance is seeking an accomplished and experienced hands-on leader to join our expanding Client Support Services team. In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team.

In Short

• Provide day-to-day coordination and informal leadership for a team of technical analysts.
• Act as a primary escalation point for complex application and database issues.
• Collaborate closely with cross-functional teams for application upgrades.
• Drive the adoption and improvement of monitoring tools and processes.
• Contribute to enhancing operational procedures for incident management.
• Promote a culture of continuous improvement and knowledge sharing.
• Ensure efficient support operations and technical excellence.
• Engage directly in resolving complex technical escalations.
• Support operational excellence and collaborative execution.
• Represent the StarCompliance brand while delivering exceptional support.

Requirements

• Strong experience in application support in both co-located and cloud environments.
• Depth in Microsoft technologies such as IIS and MSSQL.
• Prior experience leading or mentoring technical support teams.
• Ability to navigate complex challenges while ensuring client satisfaction.
• Strong leadership qualities and technical credibility.
• Experience in proactive system monitoring and performance optimization.
• Expertise in incident management and root cause analysis.
• Ability to promote best practices and operational governance.
• Passionate about delivering exceptional client support.
• Strong collaboration skills with cross-functional teams.

Benefits

• Be part of a central function within the company.
• Opportunity to drive process improvement initiatives.
• Work in a fast-paced, client-focused environment.
• Engage with a team that values innovation and shared learning.
• Contribute to the global financial services industry.