Application Support Team Lead - Remote

Overview

An Application Support Team Lead plays a critical role in providing technical leadership while ensuring smooth application operations, requiring a balance of technical expertise and team management.

In Short

• Strong technical expertise in application support, troubleshooting, and implementation.
• Proven experience leading and managing teams in a fast-paced IT environment.
• Ability to interact with stakeholders, gather requirements, and provide strategic solutions.
• Experience with incident management, system monitoring, and performance optimization.
• Knowledge of modern IT tools and technologies to improve operational efficiency.
• Strong problem-solving and analytical skills.
• A cost-conscious approach to resource allocation.
• Excellent communication skills to bridge technical and non-technical teams.

Requirements

• Bachelor’s degree in Computer Science or 6+ years of experience in IT and software application support.
• Previous experience in an application support leadership role.
• English proficiency: C1/C2.
• SQL query skills for troubleshooting and data analysis.
• Strong technical documentation and knowledge base development skills.
• Experience with Microsoft products and services, including Azure and Microsoft 365.
• Cloud computing experience with Azure or Google Cloud Platform (GCP).
• Experience with Microsoft Exchange and desktop virtualization technologies.
• Understanding of GitHub and DevOps practices.
• Strong background in security and compliance related to application support.

Benefits

• Be part of a collaborative and forward-thinking IT team.
• Opportunity to lead and influence key technological decisions.
• Competitive salary.
• Professional growth opportunities through hands-on experience.
• Work in a dynamic environment with exposure to cutting-edge technologies.