Lead Application Support Engineer - Remote

Overview

The Lead Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

In Short

• Experience with ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls.
• Troubleshoot and debug system components in complex environments.
• Analyze proposed application designs for optimization.
• Hands-on experience with Monitoring and Alerting processes.
• Knowledge of cyber security best practices.
• Contribute in Monthly Service Reviews with Development partners.
• Participate in Disaster Recovery events.
• Collaborate to resolve application issues.
• Support audit requests in a timely fashion.

Requirements

• 6+ years of related experience.
• Bachelor's degree or equivalent experience.
• Mainframe troubleshooting skills (COBOL, JCL, DB2).
• Hands-on experience in Unix, Linux, Windows, SQL/PLSQL.
• Familiarity with relational databases (DB2, Oracle).
• Experience with Monitoring and Data Tools.
• Knowledge of Cloud Technologies (AWS, Azure).
• Experience with Scheduling Tools.
• Good communication and interpersonal skills.
• Ability to gather and analyze project requirements.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance benefits.
• Paid Time Off and Personal/Family Care.
• Flexible/hybrid model of 3 days onsite and 2 days remote.