Social Media Community Manager - French Speaking - Remote

Overview

Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Tesco Bank and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.

In Short

• Manage daily social media inbounds to create a safe and healthy environment for community members.
• Act as an advocate of the organisation in the community and provide superior customer service.
• Handle crises and unstable behaviour using established methodologies.
• Monitor and analyze community performance against KPIs.
• Collaborate with client colleagues to manage individual cases effectively.
• Assist in ongoing project management and administration tasks.
• Provide strategic and operational support to the Standing on Giants team.
• Foster a positive and engaging community environment.
• Utilize community data and insights to enhance engagement.
• Work independently while being supported by senior community managers.

Requirements

• Bilingual in French and English.
• Experience in community management or customer service.
• Strong communication skills.
• Ability to analyze community data and performance.
• Self-motivated and quick to learn.
• Collaborative approach to work.
• Experience with social media platforms.
• Understanding of community engagement strategies.
• Ability to handle crises effectively.
• Project management skills.

Benefits

• Supportive and open work environment.
• Employee benefits to enhance job performance.
• Focus on sustainability in working practices.
• Opportunities for professional growth.
• Recognition for outstanding work.