Social Media Community Manager - Remote

Overview

The Social Media Community Manager plays a vital role in fostering and nurturing online communities and follower interactions across various social media platforms. This position excels in adapting to diverse brand voices and effectively engaging with customers, requiring exceptional communication skills and a commitment to outstanding customer service.

In Short

• Manage multiple workstreams with unique brand voices.
• Maintain high standards of grammar and writing quality.
• Respond to customer interactions across social media platforms.
• Proactively monitor social media for potential crises.
• Cultivate online communities and encourage discussions.
• Track and analyze social media engagement metrics.
• Identify trends and best practices in community management.
• Utilize AI technologies to enhance business processes.
• Leverage Power Digital's Nova ecosystem.

Requirements

• Experience in customer relations/service and social media management.
• Expertise in managing various social media platforms.
• Strong written and verbal communication skills.
• Ability to adapt to various brand voices.
• Highly organized and autonomous.
• Familiarity with social media analytics tools.
• Commitment to enhancing customer experience.

Benefits

• 100% remote, in-office, or hybrid work styles.
• Diversity and inclusion in the workplace.
• Opportunity to work with a dynamic team.
• Focus on personal and professional growth.