IT Service Desk Technician - Remote

Overview

The IT Service Desk Technician will act as a single point of contact for IT support issues, providing remote assistance to users across the country and ensuring efficient resolution of technical problems.

In Short

• Provide remote IT support via phone and email.
• Triage incoming support issues and escalate as needed.
• Assist with Level 1 Service Desk requests.
• Troubleshoot Tier 1 IT problems.
• Maintain high efficiency by achieving SLAs.
• Participate in On-Call rotation for after-hours support.
• Utilize remote tools and ticketing systems effectively.
• Work on special projects as defined by the Help Desk Manager.
• Collaborate effectively in a team environment.
• Demonstrate excellent customer service skills.

Requirements

• 3-5 years experience in a Service Desk or Help Desk role.
• Proficiency in Microsoft Office Suite.
• Experience with remote support tools.
• Familiarity with ticketing systems like Zendesk or ServiceNow.
• CompTIA A+ or Network+ certifications are a plus.
• Strong customer service and communication skills.
• Organizational skills and ability to multitask.
• Minimum typing speed of 30 wpm.

Benefits

• Remote work setup with company laptop provided.
• HMO coverage starting Day 1.
• Paid time off including vacation and sick leave.
• Unused leave conversion.
• Attendance bonuses and annual bonuses.
• Monthly prizes and bonuses.
• Referral bonuses ranging from PHP 10k to 30k.