L1 VOIP Service Desk Technician - Remote

Overview

The L1 VOIP Service Desk Technician provides first-level support in an inbound call center environment, focusing on resolving network and VoIP-related issues while ensuring high-quality customer service.

In Short

• Provide first-level customer support for network and VoIP-related issues.
• Diagnose user-reported problems and guide customers through solutions.
• Manage VoIP and network hardware inventory for deployments.
• Accurately process RMA orders and follow internal procedures.
• Record and manage call transactions using ticketing systems.
• Monitor network outages and escalate issues as needed.
• Provide remote technical support to field network engineers.
• Maintain optimal performance of IP PBX server infrastructure.
• Demonstrate strong communication and customer service skills.
• Work collaboratively in a team-oriented environment.

Requirements

• Proven organization and time management skills.
• Professional phone etiquette and clear verbal communication.
• Self-motivated with strong problem-solving skills.
• Proficient in Microsoft desktop applications and Windows OS.
• Basic knowledge of VoIP technologies and troubleshooting.
• Outstanding analytical skills with attention to detail.
• Ability to adapt to new software applications.
• Strong commitment to quality support.
• Ability to work independently and in a team.

Benefits

• Remote work setup.
• HMO coverage on Day 1 + 4 free HMO dependents.
• 15 days paid time off per year.
• 13th month pay.
• Government statutory benefits.