Customer Care Agent - Remote

Overview

The Customer Care Agent is responsible for managing service requests, coordinating with vendors and technicians, and ensuring timely updates and resolution of customer issues while providing efficient and high-quality support.

In Short

• Receive service requests from customers via phone and email.
• Monitor aging service calls and provide timely updates.
• Accurately invoice service calls with all required data.
• Work with 3rd party vendors and technicians.
• Handle 25+ incoming and 20+ outgoing calls daily.
• Manage 40+ service tickets per day.
• Complete 10+ aged call invoices daily.
• Maintain strong communication with customers.
• Work in a remote setup.
• Join a collaborative and supportive team culture.

Requirements

• Positive, professional attitude and a team player.
• Strong oral and written communication skills.
• Customer service skills.
• Intermediate computer knowledge, especially in Microsoft Office.
• Ability to handle a high volume of calls and service tickets.

Benefits

• Competitive compensation and benefits package.
• HMO Day 1 + FREE dependent coverage.
• Attendance bonus.
• Paid time off.
• Company-provided work setup (laptop, monitor, accessories).
• Training, career growth, and global exposure.