Technical Account Manager - Remote

Overview

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

In Short

• Project manage enterprise onboarding/integration, ensuring timely and successful launches.
• Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
• Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
• Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
• Maintain a deep understanding of SpyCloud’s products.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
• Be a customer advocate, representing our customers internally.
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization.

Requirements

• Strong technical acumen and experience influencing change at all levels.
• A solid working knowledge of various web technologies with an understanding of APIs and databases.
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
• A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
• Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
• Experience translating business goals into technical solutions.
• Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
• Ability to seamlessly work with the customer's development team.
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
• BA/BS/Undergraduate degree required.

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Generous PTO Plan and 16 paid holidays per year