Customer Success Manager, Onboarding - Remote

Overview

Sprout Social is looking for a Customer Success Manager, Onboarding to provide a tailored onboarding experience for customers, ensuring they achieve their business goals.

In Short

• Provide customers with a value-driven onboarding experience.
• Ensure new customers have a customer-first mindset.
• Handle high volumes of communication effectively.
• Meet and exceed quantitative goals.
• Be the first point of contact for new customers.
• Organized, detail-oriented, and empathetic approach.
• 2+ years experience in account management in tech.
• Professional English fluency required.
• Experience with web conference software for training.
• In-depth knowledge of social media platforms.

Requirements

• Ability to align customer goals with Sprout's solutions.
• Manage multiple software implementations simultaneously.
• Superior organizational skills.
• Excellent written and verbal communication skills.
• Salesforce or CRM experience is a plus.

Benefits

• Insurance and benefit options for individuals and families.
• Flexible paid time off and parental leave program.
• High-quality equipment provided.
• Wellness initiatives for health and mental well-being.
• Ongoing education and development opportunities.
• Employee-led diversity and inclusion initiatives.
• Growing corporate social responsibility program.