Customer Success Manager (Onboarding) - Remote

Overview

At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service to our users.

In Short

• Be an expert in ShiftCare, guiding users and answering their questions
• Track client activity and maintain a portfolio of clients
• Create content to help clients understand complex concepts
• Analyse customer product usage and evaluate account health
• Communicate with clients about new features and product releases
• Collaborate with various departments to enhance customer success

Requirements

• 1-2 years of relevant experience in Customer Success or Account Management
• Minimum of 1-year experience in a Customer Success role at a SaaS company
• Experience with customer data analysis
• Empathetic and a good communicator
• Detail-oriented and able to track notes in CRM

Benefits

• Fast-track growth opportunities
• Job security with stable ownership
• Access to professional development programs