EDI On-boarding Customer Success Manager - Remote

Overview

We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions.

In Short

• Serve as the primary point of contact for customers during the onboarding process.
• Collaborate with cross-functional teams to ensure seamless onboarding.
• Manage project timelines and deliverables for customer onboarding.
• Provide training and support on Pipe17's platform.
• Act as a customer advocate within Pipe17.
• Develop and maintain strong relationships with customers.
• Oversee partners for outsourced EDI onboarding.
• Strong understanding of EDI processes required.
• Minimum of 3 years experience in customer success or project management.
• Passion for driving customer success.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 3 years of experience in customer success and/or project management.
• Solid understanding of EDI processes and standards.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Proven ability to problem-solve and troubleshoot technical issues.
• Experience working with cross-functional teams.
• Knowledge of integration technologies is a plus.
• Strong analytical skills and attention to detail.

Benefits

• Competitive salary.
• Great healthcare + dental + vision coverage.
• Retirement plan.
• Pick your own equipment.
• Unlimited vacation policy with required time off.