Customer Success Onboarding Project Manager - Remote

Overview

As a Customer Success Onboarding Project Manager, you will lead the onboarding process for clients using a software platform designed for land development projects, ensuring a smooth transition and setup.

In Short

• Lead customer onboarding for land development projects.
• Oversee project setup and launch.
• Coordinate with clients and internal teams.
• Utilize project management tools like Asana and Airtable.
• Maintain communication with clients on project status.
• Resolve issues during the onboarding process.
• Gather client feedback for continuous improvement.
• Manage multiple projects simultaneously.
• Proficient in English communication.
• Experience in SaaS and project management.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years in client delivery or project management.
• Strong understanding of SaaS products.
• Proficient in Microsoft Office Suite.
• Excellent project management skills.
• Ability to work independently and in a team.
• Detail-oriented with strong problem-solving skills.
• Ability to learn software platforms quickly.
• High level of integrity and work ethic.
• Fluent in English (C1 or C2 level preferred).

Benefits

• Opportunity to work with exciting startups.
• Collaborative and passionate team environment.
• Continuous learning and growth opportunities.
• Work in a culture that values integrity and excellence.
• Contribute to innovative projects in construction tech.