Junior Onboarding Customer Success Manager - Remote

Overview

The Junior Onboarding Customer Success Manager will be the first point of contact for candidates, guiding them through the onboarding process to ensure a smooth integration into partner companies.

In Short

• Accompany nursing staff from the first contact to successful integration.
• Provide individual support and ensure a smooth application process.
• Facilitate an engaging onboarding experience for candidates.
• Maintain proactive communication with candidates throughout the process.
• Manage feedback from candidates and partners to improve processes.
• Collaborate with internal teams to enhance candidate experience.
• Document candidate information and keep metrics updated.
• Support a great onboarding experience and strengthen bonds between candidates and partners.

Requirements

• Strong communication skills and empathy.
• Customer-oriented mindset with a focus on candidate experience.
• Organizational skills to manage multiple tasks effectively.
• Proactive and solution-oriented approach.
• Digital affinity with tools like CRM systems, Slack, and Zoom.
• Team player who contributes to a positive atmosphere.
• Willingness to learn and grow through coaching and mentoring.
• Fluent in German (C2 level) for communication with German-speaking candidates.

Benefits

• Modern office environment in Berlin with excellent connectivity.
• Flexible working model combining office and remote work.
• Attractive compensation with a base salary and uncapped commission.
• Comprehensive onboarding and personal support from experienced colleagues.
• Unlimited development opportunities with no limitations on career growth.
• Modern work equipment including laptop, monitor, and headset.
• Efficient tools and systems to streamline work processes.
• Regular coaching, training, and workshops for personal development.
• Team and networking events to foster collaboration.
• Free refreshments and snacks in the office.
• Pet-friendly office environment.
• 27 vacation days per year for a balanced work-life.