Enterprise Technical Advisor (Post-Sales Customer Success) - Remote

Overview

The Enterprise Technical Advisor will manage relationships with enterprise customers, ensuring they derive maximum value from Sourcegraph's AI-powered software development tools.

In Short

• Manage relationships with approximately 15 enterprise customers.
• Ensure customer satisfaction and product adoption.
• Drive key metrics like NPS and renewal rates.
• Collaborate with Customer Engineering, Sales, and Support teams.
• Provide technical solutions and guidance to customers.
• Develop account success plans based on customer needs.
• Engage customers in product betas and case studies.
• Identify opportunities for expansion and upselling.
• Participate in business reviews with documented KPIs.
• Contribute to a positive team environment.

Requirements

• Experience in customer success or technical support roles.
• Strong project management skills.
• Ability to communicate effectively with various stakeholders.
• Curiosity about technical topics related to software development.
• Proactive approach to problem-solving.
• Ability to synthesize information and present confidently.
• Experience with account management and success strategies.
• Strong organizational skills.
• Team player with a collaborative mindset.
• Passion for nurturing customer relationships.

Benefits

• Above-average salary and competitive compensation.
• Equity options.
• Generous perks and benefits.
• Remote work flexibility.
• Opportunities for professional growth.