Technical Customer Success Intern - Remote

Overview

We’re seeking a proactive and motivated Technical Customer Success Intern to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.

In Short

• Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
• Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
• Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
• Continuous Learning: Stay on top of product updates and features to assist customers effectively.
• Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
• Product Improvement: Test new features and functions before they are released to customers.

Requirements

• Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
• Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.
• Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
• Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.
• Customer Passion: Passion for customer support with drive to excel in fast-paced environments.

Benefits

• Full-Time Potential: Successful interns may be offered a full-time role, allowing you to grow with the company.
• Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.
• Early-Stage Excitement: Be part of a small, agile team building something transformative.
• Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.
• Remote Flexibility: Work wherever you’re most productive—no commute, no limits.