Technical Customer Success - Remote

Overview

As a Technical Customer Success professional, you'll guide current and prospective channel partners through the technical aspects of our products, ensuring they achieve maximum value.

In Short

• Serve as the technical subject matter expert (SME) for customers.
• Collaborate with the Sales team on the sales cycle.
• Manage the customer lifecycle from deployment to retention.
• Develop and manage Success Plans for customers.
• Address churn risks and identify growth opportunities.
• Drive product consumption through customer engagement.
• Represent customer needs internally.

Requirements

• Experience in technical customer success or similar roles.
• Excellent communication skills for technical and non-technical audiences.
• Knowledge of the cybersecurity ecosystem.
• Proven track record in managing customer escalations.
• Analytical problem-solving skills and ownership of tasks.
• Understanding of information security and privacy.
• High motivation and adaptability in a fast-paced environment.

Benefits

• Unlimited vacation days and 10 Paid Holidays.
• Robust benefits package including medical, dental, and vision.
• Essential Technology and Marketing support.
• World-class product.
• Hybrid role for Chicago-based candidates.