Customer Success Intern - Remote

Overview

As a Customer Success Intern at Aspire, you will support our team in managing customer relationships, enhancing customer satisfaction, and ensuring the successful adoption of our payment gateway solutions.

In Short

• Support the Customer Success team in monitoring customer usage and addressing any issues or concerns.
• Help identify opportunities for upselling and cross-selling our payment solutions to clients.
• Participate in follow-up meetings with clients to ensure satisfaction and gather feedback for product improvements.
• Collaborate with the marketing and product teams to deliver tailored solutions to meet client needs.
• Assist in the creation of reports to track customer success metrics and highlight areas for improvement.

Requirements

• Final semester student or fresh graduate in Business Administration, Marketing, Computer Science, or related fields.
• Strong communication and interpersonal skills in both English and Indonesian.
• Eager to learn and develop in the customer success field, especially within the tech industry.
• Comfortable using communication tools and basic software applications.
• Ability to work under pressure and handle multiple tasks effectively.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.