Manual QA Engineer - Remote

Overview

We are looking for a meticulous and driven Manual QA Engineer to ensure the quality and reliability of our Voice AI products. You will play a key role in shaping the customer experience by developing and executing manual test strategies, collaborating closely with product managers and developers, and continuously improving our QA practices in a fast-paced, agile environment.

In Short

• Develop, maintain, and execute comprehensive manual test plans and detailed test cases for Synthflow’s Voice AI products.
• Perform exploratory, functional, and regression testing to uncover issues early and ensure product stability before release.
• Collaborate with developers and product managers to deeply understand requirements and ensure thorough test coverage for all features and enhancements.
• Identify, document, and manage defects using test management tools, ensuring clear, actionable reporting and tracking to resolution.
• Provide actionable feedback to improve product quality, usability, and overall user experience.
• Refine and enhance QA processes to align with agile development workflows, ensuring efficient and effective test cycles.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in software quality assurance, with a strong emphasis on manual testing.
• Hands-on experience with test management tools such as Qase, Jira, Linear, TestRail, or similar platforms.
• Basic working knowledge of databases (RDBMS or NoSQL) for data validation and integrity checks.
• Familiarity with CI/CD pipelines and agile methodologies is advantageous.
• Exposure to AI concepts, particularly prompting and conversational AI models, is a plus.

Benefits

• Opportunity to work with cutting-edge Voice AI technology.
• Collaborative and innovative work environment.
• Flexible working hours.
• Remote work options.
• Professional development opportunities.