Enterprise Technical Success Manager (API) - Remote

Posted 9 weeks ago

Sales / Business

Full Time

United States

$200,000 - $240,000/year

Technical Success Management

API Solutions

Customer Success

Technical Account Management

Solutions Consultant

LLM Technology

Project Management

Customer Relationships

Technical Adoption

Overview

As a Enterprise Technical Success Manager at Anthropic, you will be a strategic partner and the go-to technical advisor to our enterprise API customers, helping them harness the full potential of our LLM technology to achieve their business objectives.

In Short

Build trusting, strategic relationships with key customer decision makers
Partner with customers to understand their business objectives and technical requirements
Drive consumption by developing and executing account plans
Help customers optimize their applications through understanding API capabilities
Monitor API usage patterns to mitigate risks and provide recommendations
Lead regular customer stakeholder meetings and quarterly business reviews
Create demonstrations to showcase potential new use cases
Work cross-functionally with Enterprise Account Executives
Act as the voice of the customer to Product and Engineering teams

Requirements

5+ years of experience in technical customer-facing roles
Technical acumen with understanding of APIs and integration concepts
Experience explaining and demonstrating technical products
Understanding of LLMs and AI technologies
Track record of driving technical adoption in enterprise environments
Excellent ability to translate technical concepts for various audiences
Strong project management skills

Benefits

Competitive compensation and benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Collaborative office space

Anthropic

Anthropic is a forward-thinking company focused on developing AI assistants that prioritize being helpful, harmless, and honest. With a commitment to ensuring the safe and ethical use of AI technologies, Anthropic's Trust and Safety (T&S) team plays a crucial role in protecting users from the potential risks associated with powerful AI systems. The company emphasizes collaboration across research, product, and engineering teams to create robust safety measures and tools that mitigate deployment risks. Anthropic is dedicated to advancing frontier AI models responsibly, making it a leader in the AI landscape.

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