Customer Success Manager, Enterprise - East - Remote

Overview

The Customer Success Manager (CSM) at Sourcegraph will manage relationships with approximately 20 Enterprise customers, ensuring they derive maximum value from the product and drive key metrics like adoption and renewal rates.

In Short

• Manage relationships with Enterprise customers.
• Ensure customer satisfaction and product adoption.
• Collaborate with internal teams to solve technical issues.
• Develop account success plans based on customer needs.
• Drive onboarding and feature adoption processes.
• Identify expansion and up-sell opportunities.
• Engage customers in product betas and webinars.
• Report on customer success metrics.
• Foster a positive and collaborative team environment.
• Work with cross-functional teams to refine processes.

Requirements

• Technical curiosity about software development.
• Strong project management skills.
• Ability to communicate effectively with various stakeholders.
• Experience in customer success or account management.
• Proactive problem-solving abilities.
• Organizational skills for managing customer health scores.
• Team player mindset with a focus on collaboration.
• Ability to synthesize information and present confidently.
• Strategic thinking to co-develop success strategies.
• Experience with customer engagement and retention strategies.

Benefits

• Above-average salary with competitive compensation.
• Equity options for employees.
• Generous perks and benefits.
• Opportunity to work in a globally distributed team.
• Culture that values direct communication and agency.
• Focus on professional growth and development.
• Transparent compensation structure.
• Access to a supportive work environment.
• Engagement in meaningful work at the forefront of technology.
• Flexible working conditions.