Senior Support Engineer - US East - Remote

Overview

The Senior Support Engineer at Sourcegraph will be integral to enhancing customer experience by resolving technical issues and educating customers on the product. This role offers the opportunity to work remotely and engage with a globally distributed team.

In Short

• Join a globally distributed team focused on developer tools.
• Work in a role that emphasizes customer support and technical troubleshooting.
• Engage with customers to enhance their experience and resolve issues.
• Learn and implement Sourcegraph's deployment and product integrations.
• Contribute to product improvements and documentation.
• Work flexible hours aligned with EST time zone.
• Receive competitive compensation and benefits.
• Collaborate with cross-functional teams.
• Utilize technologies like Kubernetes and SQL.
• Participate in a transparent and equitable compensation structure.

Requirements

• 3+ years of experience in a similar role.
• Experience with Unix/Linux and Bash.
• Familiarity with Kubernetes and containerized solutions.
• Proficient with code hosts such as GitHub, GitLab, and BitBucket.
• Strong understanding of SQL databases.
• Excellent communication skills with both technical and non-technical audiences.
• Experience with AI tools and Large Language Models.
• Curiosity and problem-solving mindset.
• Ability to collaborate with cross-functional teams.
• Nice to have knowledge of APIs, cloud computing, and coding in Go.

Benefits

• Above-average salary with equity options.
• Flexible working hours and location.
• Generous perks and benefits.
• Open and transparent compensation philosophy.
• Opportunity to work at the forefront of software development.