Customer Success Manager, Enterprise - EMEA - Remote

Overview

The Customer Success Manager, Enterprise will be responsible for managing relationships with enterprise customers, ensuring product satisfaction and driving key metrics for success.

In Short

• Manage relationships with approximately 20 Enterprise customers.
• Ensure customers are satisfied and derive maximum value from the product.
• Drive customer adoption, usage, and renewal rates.
• Collaborate with internal teams to solve technical problems for customers.
• Develop account success plans based on customer insights.
• Engage customers in product betas and case studies.
• Identify opportunities for expansion and upselling.
• Provide feedback to internal teams as the voice of the customer.
• Work cross-functionally to ensure successful deployments.
• Participate in regular business reviews with documented KPIs.

Requirements

• Experience in customer success or account management.
• Technical knowledge relevant to customer challenges.
• Strong project management skills.
• Excellent communication and presentation skills.
• Ability to work collaboratively across teams.
• Curiosity to learn about product features and benefits.
• Results-oriented and self-driven.
• Experience with business reviews and KPIs.
• Proactive in identifying customer needs.
• Team player with a positive attitude.

Benefits

• Above-average salary with competitive compensation.
• Equity options.
• Generous perks and benefits.
• Flexible working environment.
• Opportunity to work with leading companies.
• Access to professional development resources.
• Inclusive company culture.
• Remote work opportunities.
• Supportive team environment.
• Focus on work-life balance.