Enterprise Customer Success Manager EMEA - Remote

Overview

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers and providing them with the best possible experience with Canonical's offerings, including Ubuntu and open-source infrastructure.

In Short

• Onboard new customers and introduce them to products.
• Coordinate complex projects with developers and IT managers.
• Collaborate with Sales and Support to develop engagement plans.
• Manage a portfolio of customers and identify growth opportunities.
• Run weekly customer and business review processes.
• Serve as a customer advocate internally.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers.

Requirements

• 5 years of experience related to IT.
• Excellent presentation skills.
• Experience in improving internal processes.
• Team player capable of interacting with all departments.
• Knowledge of agile methodologies.

Benefits

• Distributed work environment.
• Personal learning budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to meet colleagues.
• Priority Pass for travel upgrades.