Enterprise Customer Success Manager EMEA - Remote

Posted 24 weeks ago

Customer Service

Full Time

EMEA

Customer Success Management

Overview

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers and providing them with the best possible experience with Canonical's offerings, including Ubuntu and open-source infrastructure.

In Short

Onboard new customers and introduce them to products.
Coordinate complex projects with developers and IT managers.
Collaborate with Sales and Support to develop engagement plans.
Manage a portfolio of customers and identify growth opportunities.
Run weekly customer and business review processes.
Serve as a customer advocate internally.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers.

Requirements

5 years of experience related to IT.
Excellent presentation skills.
Experience in improving internal processes.
Team player capable of interacting with all departments.
Knowledge of agile methodologies.

Benefits

Distributed work environment.
Personal learning budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Employee Assistance Programme.
Opportunity to travel to meet colleagues.
Priority Pass for travel upgrades.

Canonical

Canonical is a prominent provider of open source software and operating systems, particularly known for its widely adopted platform, Ubuntu. The company serves a diverse range of global enterprise and technology markets, playing a crucial role in innovative sectors such as public cloud, data science, AI, engineering, and IoT. With a workforce of over 1,100 employees across more than 75 countries, Canonical champions a model of global distributed collaboration, minimizing office-based roles and facilitating in-person team meetings in various global locations. The company is committed to fostering technical leadership and career development within its teams, ensuring that its products are secure, efficient, and aligned with the needs of its customers, which include leading public cloud and silicon providers.

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