Java Technical Support Engineer - Remote

Overview

As a Java Technical Support Engineer at Sonatype, you will debug and troubleshoot incidents with Sonatype products, ensuring customers receive exceptional support while contributing to the development of innovative software solutions.

In Short

• Debug and troubleshoot incidents with Sonatype products.
• Reproduce defects and file actionable issues for engineering.
• Assist product management in enhancing product features.
• Maintain and contribute to the Knowledge Base.
• Respond to customer inquiries via various support channels.
• Collaborate with engineering and product management teams.
• Replicate customer deployment environments for testing.
• Contribute to diagnostic tools and utilities.
• Communicate customer experiences to management.
• Work with complex enterprise software solutions.

Requirements

• 3+ years of experience in technical support for enterprise software.
• Proficiency in reading and understanding Java code.
• Experience with Rest APIs and SQL databases.
• Networking knowledge (Sockets, HTTP, etc.).
• Familiarity with scripting languages (Python, Bash, etc.).
• Experience with application servers (Tomcat, NGINX, etc.).
• Exceptional communication skills.
• Strong problem-solving skills.

Benefits

• Opportunity to work with innovative software solutions.
• Recognition as a leader in the DevSecOps industry.
• Engagement with a large community of developers.
• Access to professional development resources.
• Paid Volunteer Time Off (VTO).
• Company Wellness Week for personal growth.