Customer Success Engineer - DevSecOps - Remote

Overview

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

In Short

• Empower customers to build better software faster.
• Ensure customers see value across the Sonatype Nexus Platform.
• Mentor and educate customers on best practices.
• Analyze gaps in the customer experience.
• Act as the voice of the customer.
• Drive improvements and influence product roadmap.
• Ensure customer success and delight.
• Work with multi-functional teams.
• Support a high renewal rate of subscriptions.
• Collaborate with various stakeholders.

Requirements

• Background in DevOps, Software Engineering, or related fields.
• Broad knowledge of current SDLC and development tools.
• Strong project management skills.
• Excellent interpersonal skills.
• Desire to build long-term customer relationships.
• Ability to travel (20% expected).
• Must reside in the United Kingdom.
• Authorized to work without sponsorship.

Benefits

• Named Best Places to Work 2024.
• Awarded Best Enterprise SaaS Provider 2023.
• Recognition in various industry awards.
• Company Wellness Week for personal growth.
• Diversity & Inclusion initiatives.
• Parental Leave Policy.
• Paid Volunteer Time Off (VTO).