Credit & Collections Specialist - Remote

Overview

Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.

In Short

• Monitor the daily aging report to pursue collections of past due amounts.
• Process customer payments through multiple payment platforms.
• Work cross-departmental to resolve billing disputes including tax, pricing, and RMA.
• Communicate with customers in a professional manner via phone or email to collect payments and review credit information as needed.
• Make decisions on escalating past due for insurance claims and/or third-party collections.
• Monitor and release orders based on customer credit standing.
• Support customers in providing and requesting necessary documents for credit line increase, payment plans, and order releases.
• Ensure full collection processes are complete to mitigate risk and prepare files for escalation.
• Drive collection efforts to support Key Performance Index (KPI) including cash collected, DSO, and Bad Debt.
• Identify, document, and implement opportunities for continuous improvement.

Requirements

• Proficient in Excel and Word.
• NetSuite experience preferred.
• Bachelor degree in business-related field preferred.
• 1 year of experience working in B2B Credit & Collections industry.
• Familiarity with basic business principles, corporate structures, and financial statements.
• Ability to review and interpret consumer and business credit reports.
• Acute attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Versatility and flexibility to work within changing priorities.

Benefits

• Opportunity to work in a mission-driven organization.
• Exposure to various roles across the company.
• Quality training provided.
• Work within a dynamic and fast-paced environment.
• Be part of a team that drives positive change in the world.