Member Engagement Representative - Remote

Overview

As a Member Engagement Representative at Solera, you will play a crucial role in enhancing participants’ journeys towards healthier lifestyles by providing exceptional customer support.

In Short

• Resolve inquiries and concerns via phone, email, and chat.
• Identify needs, research solutions, and provide effective resolutions.
• Accurately navigate multiple systems to offer precise information.
• Focus on achieving one-call resolutions while maintaining service standards.
• Ensure strict adherence to HIPAA regulations.
• Stay updated with training and policy changes.
• Meet or exceed performance metrics.

Requirements

• 2+ years of call center customer service experience.
• Knowledge of insurance eligibility and benefit verification.
• Proficient in active listening and empathy.
• Ability to navigate multiple computer and phone systems.
• Strong written and verbal communication skills.
• Proficient in typing (45+ wpm).

Benefits

• Be part of a team dedicated to improving healthcare.
• Enjoy the convenience of working from home.
• Opportunities for professional development.
• Work in a collaborative environment.