Member Engagement Representative - Remote

Overview

As a Member Engagement Representative at Solera, you play a critical role in supporting participants on their journey toward healthier lives by providing exceptional customer service.

In Short

• Respond to inquiries and resolve concerns via phone, email, and chat.
• Assist participants with qualifying for and selecting the right health programs.
• Address inquiries, handle disputes, and manage escalations effectively.
• Report trends and issues to internal teams for further analysis.
• Support outbound call campaigns to engage with potential members.
• Maintain service levels for inbound inquiries to ensure high-quality interactions.
• Complete administrative tasks, follow-ups, and ensure accuracy in all communications.
• Manage social media inquiries and assist with member outreach efforts.

Requirements

• 2+ years of call center customer service experience within the healthcare industry.
• Strong knowledge of insurance eligibility, benefit verification, and healthcare claims.
• Excellent ability to actively listen, empathize, and demonstrate deep knowledge of healthcare programs.
• Comfort with navigating multiple computer systems and phone software efficiently.
• Exceptional written and verbal communication skills.
• Minimum typing speed of 45 words per minute.

Benefits

• Join a team that’s passionate about revolutionizing healthcare.
• Enjoy the benefits of working from home.
• Access to opportunities for professional development and career advancement.
• Thrive in a collaborative, team-oriented environment.