Customer Engagement Representative - Remote

Overview

The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach.

In Short

• Remote position within the Pacific Time Zone.
• Manage daily customer orders and upsell/cross-sell products.
• Proactively engage with customers to address inquiries and provide product information.
• Strengthen customer relationships through timely responses and issue resolution.
• Collaborate with internal departments to enhance customer experience.
• Document customer interactions using Salesforce CRM.
• Participate in internal training and webinars to improve product knowledge.
• Support the standardization of policies and procedures.
• Build rapport with customers and sales partners.
• Must set up a home office to support customer interactions.

Requirements

• High school diploma or equivalent; advanced degree preferred.
• 1-2 years of customer service experience.
• Veterinary clinic experience strongly preferred.
• High proficiency in Microsoft Office suite.
• Salesforce CRM experience desired.
• Strong verbal and written communication skills.
• Detail-oriented with exceptional problem-solving abilities.
• Ability to work independently and collaboratively.
• Familiarity with the veterinary industry preferred.
• Must have access to high-speed internet.

Benefits

• 401k savings & company match.
• Paid time off and paid holidays.
• Maternity and parental leave.
• Health, dental, and vision benefits.
• Flexible spending accounts.
• Life & disability benefits.
• Pet insurance.
• Short term incentive plan eligibility for certain positions.