Member Engagement Representative - Remote

Overview

The Member Engagement Representative is the first point of contact for members, providing compassionate service and assisting them in navigating health programs.

In Short

• Engage with members through various communication channels.
• Assist in selecting appropriate health programs.
• Resolve inquiries and issues professionally.
• Support outreach campaigns to engage potential members.
• Verify insurance benefits and eligibility.
• Maintain performance metrics, including call quality scores.
• Collaborate with teammates to enhance member experience.
• Represent company values in every interaction.

Requirements

• 1–2 years of customer service or call center experience.
• HS Diploma required; Bachelor’s Degree preferred.
• Comfortable with multiple computer systems and tools.
• Strong written and verbal communication skills.
• Metrics-driven mindset with focus on quality standards.
• Attention to detail in documentation.
• Minimum typing speed of 45 words per minute.
• Reliable high-speed internet for remote work.

Benefits

• Career growth opportunities within the company.
• Remote flexibility while being part of a supportive team.
• Meaningful work that impacts lives positively.
• Collaborative and performance-driven team culture.