Customer Engagement Representative - Remote

Overview

Make a real difference in people’s home-buying journey—right from your own home. Neighborhoods.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands.

In Short

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs
• Use scripts and tools for a consistent customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team
• Jump in on additional tasks to help keep things running smoothly
• Hourly Pay: $16 USD/hour
• Type: 1099 Independent Contractor
• Duration: 3–6 months, with the possibility of extension

Requirements

• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly
• 2+ years of customer support experience
• Internet speed of at least 50Mbps
• High School diploma or equivalent

Benefits

• Bonus points if you have experience using help desk software
• Familiarity with Google Workspace
• Experience with high-volume call environments
• Basic real estate knowledge
• B2B customer support experience