Field Service Engineer - Texas - Remote

Overview

The Field Service Engineer is responsible for providing on-site customer support for SolarEdge products installed in the field, ensuring proper operation and troubleshooting of solar energy systems.

In Short

• Provide troubleshooting and diagnosis support for solar inverter issues.
• Develop solutions for technical problems and advise customers on equipment operation.
• Engage with installers and customers to grow relationships and provide training.
• Support customer service, sales, and marketing activities.
• Document all activities in CRM and provide comprehensive reports.
• Travel to provide service or emergency repairs as needed.
• Maintain knowledge of regulatory codes and electrical standards.
• Must be flexible for all shifts and capable of significant travel.
• Provide excellent customer service and communication.
• Technical knowledge of SolarEdge products is a plus.

Requirements

• Preferred degree in Electrical or Mechanical Engineering or equivalent experience.
• Strong knowledge of NEC and PV system regulatory codes.
• 2+ years in a technical role with customer-facing experience.
• Ability to multi-task in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Spanish bilingual proficiency is a plus.

Benefits

• Competitive salary and total compensation package.
• Comprehensive medical and financial benefits.
• Opportunities for equity awards and bonuses.
• Supportive work environment focused on diversity and inclusion.