Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager (CSM) will assist SnapLogic’s North America Enterprise customers in onboarding and utilizing the SnapLogic Intelligent Integration Platform, acting as a primary contact for escalations and ensuring customer satisfaction.

In Short

• Own the technical and post-sale relationship with customers.
• Lead onboarding, knowledge transfer, and training efforts.
• Conduct executive business reviews to drive value from the solution.
• Collaborate with Sales and Professional Services for project management.
• Manage account success and identify upsell opportunities.
• Coordinate with Product Management and Engineering teams.
• Champion customer bugs and feature requests.
• Provide status updates and reports to customers.
• Escalate incidents as needed.
• Gather product feedback for future improvements.

Requirements

• 5+ years of experience in a similar role.
• Ability to travel within the Central and Eastern US.
• High energy and professionalism.
• Innovative with quick assessment abilities.
• Proven results in a dynamic startup environment.
• Experience working cross-functionally.
• Strong ownership and attention to detail.
• Creative problem-solving skills.
• Excellent written and verbal communication skills.
• Knowledge of XML, REST, SOAP, Salesforce, Workday, Hadoop, Oracle, SAP.

Benefits

• Work in a high-growth, innovative company.
• Contribute to high-impact projects.
• Opportunity for professional development.